Support

One address for everything: [email protected]. We reply within two working days, and to formal complaints within 14 days at the latest. We write in Polish and in English.

The same address opens from the app with the subject already filled in: Settings → Your data → Contact and help.

• your phone model and system version,
• the email address of the account — without it we cannot check anything on our side,
• what was supposed to happen, and what happened instead,
• roughly when — a day and an hour is enough for us to find the trace in the logs.

We never ask for your password — do not send it to us, even if someone asks for it in our name.

• The assistant cannot hear you: check the microphone permission in your phone settings; with the ringer switched off an iPhone will not play the reply either.
• Reminders do not arrive: check the notification permission in your phone settings, and on Android the exact alarms permission as well.
• You bought Pro and the app does not see it: Settings → Restore purchases. It is the same action you use after changing phones.
• You ran out of conversation minutes: the list, reminders and goals keep working without limits; the minutes come back with the new billing period.
• The assistant mishears names: add them to the custom names field in your profile and it will recognise them from then on.

Payment is taken by the store you buy from, and that is where you manage the subscription and ask for a refund. We never see your card details and cannot cancel the subscription for you.

• iPhone: system Settings → your name → Subscriptions → Saylight.
• Android: Google Play → profile picture → Payments and subscriptions → Subscriptions → Saylight.

If the store refuses and you believe the refund is due, write to [email protected] and we will help sort it out.

What data we process and why is described in the privacy policy. Deleting your account and all data — including what happens to the subscription — has a page of its own. Both are linked in the footer.

Send data requests (access, rectification, portability, objection) to [email protected]. We answer within 30 days at the latest.

Live conversation depends on your internet connection and on external services. If the failure is on our side and affects everyone, we will say so in the app. The task list also works offline — changes catch up on their own once the connection is back.